User Terms and Conditions

This page sets out the terms and conditions that govern your use of GoGo. It explains the relationship between us and our users, the rules that apply when you create and operate an account, and the standards we expect for play and payments. By registering or using the platform you agree to comply with these terms and any additional rules that apply to specific services or promotions.

Account responsibilities

You are responsible for maintaining accurate account information and for all activity that occurs under your account. Only one account is permitted per person, household, or payment method. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may require identity verification and documentation to comply with regulatory and anti-money laundering obligations. Failure to provide required documents may delay withdrawals or result in account suspension.

Eligibility requirements

To register and play you must meet the legal age and residency requirements applicable in your province or territory in Canada. Players who are not permitted to use our services under local law or whose access is restricted by our rules may not register. Use of VPNs or other tools to circumvent geographic checks is prohibited and can lead to closure of the account and forfeiture of funds.

Acceptable platform use

Use of the site for fraudulent activity, collusion, bonus abuse, money laundering, or any action that interferes with the integrity of games is strictly prohibited. Automated play, software that manipulates game behaviour, account sharing, and coordinated betting aimed at exploiting system vulnerabilities are not allowed. We reserve the right to suspend accounts and withhold funds where we suspect misuse or abuse of the platform.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms that are available with each offer. Bonuses may require opt-in, carry wagering requirements, and limit the games that contribute to playthrough. Max-bet rules, expiry dates, and other restrictions apply. Where we detect suspicious activity or abuse, promotions may be voided and related winnings withheld. Promotional terms form part of these general terms.

Deposits and withdrawals

We accept a range of Canada-friendly payment methods. Deposits credited to your account must originate from your own payment sources. Withdrawals are subject to verification checks, including identity and source-of-funds where required. We may delay or refuse withdrawals until checks are complete. Third-party fees or conversion charges may apply and are the responsibility of the user. For very large wins we may apply payment in instalments or require additional documentation.

Dispute resolution

If you have a dispute, contact our support team at [email protected] with relevant details and any supporting documents. We will review and respond as promptly as possible. If a resolution cannot be reached through our support process, you may pursue other remedies available to you under applicable law. Our internal decision following investigation will be communicated in writing.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified via email or a notice on the site. Continuing to use your account after a change constitutes acceptance of the revised terms, so please review this page regularly. If you do not accept an update, you should stop using the service and contact [email protected].