Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can contact us through convenient channels including email and phone, and we aim for fast, clear replies to keep your account and play running smoothly. For verification or payments, have your account details handy so we can resolve requests quickly. Phone support available in English and French, promptly. We aim to respond quickly across all channels, daily.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat 24/7, email replies within 24 hours, EN/FR support |
| General enquiries | [email protected], business enquiries, response within 48-72 hours, Mon-Fri |
| Affiliate enquiries | [email protected], partner team Mon-Fri, 09:00-18:00 ET |
| Phone | +1 416 589 7423 (English/French) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the quickest way to handle detailed requests, account issues, or to send documents. Please contact [email protected] with a clear subject line and include your full name, account ID, and current phone number to avoid delays. Attach any relevant files and allow up to 24 hours for a written response; we may request additional information to complete your request.
Send us a message
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;" /><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" required placeholder="How can we help?" rows="6" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;padding:10px;border:none;border-radius:4px;font-size:16px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond to most inquiries within one business day. Simple questions are often handled by live chat instantly, while email requests are usually answered within 24 hours. Complex issues, such as KYC reviews or payment investigations, may take longer depending on their nature and required checks. We’ll keep you updated on progress throughout the process.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the website. Please share anything from usability tips to game requests, every comment helps. Feedback is reviewed carefully by our team and used to improve the service, fix issues, and refine the user experience. Send your thoughts via live chat or email to [email protected], and thank you for helping us improve.