Privacy Policy

This Privacy Policy explains how GoGo collects, uses, stores and protects personal information when you register, play or interact with our online casino services in Canada. We respect your privacy and aim to be clear about what data we process, why we process it and the choices you have about your information.

Types of Data We Collect

We collect information you provide directly, data generated through your use of our services, and information from third parties where permitted. This helps us operate your account, process payments, and provide secure gaming services.

Personal Data

Personal data includes your name, date of birth, contact details, government-issued ID used for verification, and billing or payout information. We use this data to create and verify your account, comply with know-your-customer (KYC) and anti-money-laundering checks, and communicate important account information.

Technical Data

Technical data includes IP addresses, device identifiers, browser type, operating system, and log files. We use this information to secure accounts, detect fraud, and optimise the site for different devices. Location data may be used to confirm eligibility to play from a given province.

Transactional Data

Transactional data covers deposits, withdrawals, bets, wins, losses and timestamps of activity. This information is necessary to process payments, resolve disputes, manage responsible gambling measures, and meet record-keeping obligations.

Use of Information

We use personal and technical data to operate your account, process payments, verify identity, provide customer support, and improve our services. We may also use anonymised or aggregated data for analytics and to detect abuse or suspicious activity. We do not use your data for purposes outside those explained without your consent, unless required by law.

Data Protection Practices

We use a combination of administrative, technical and physical safeguards to protect personal information, including encryption, access controls, and secure data storage. Only authorised staff and service providers with a business need can access personal data, and we require third-party processors to maintain appropriate security measures.

Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies to remember preferences, support login sessions, measure site performance, and personalise content. You can manage cookie preferences in your browser; note that disabling certain cookies may affect site functionality.

User Rights

You have rights to access, correct and in some cases restrict or delete personal data we hold about you. You may also object to certain processing activities and request portability where applicable. Exercising these rights may require identity verification to protect your account.

Access, Correction and Deletion

To request access, correction or deletion of your personal information, contact our privacy team. We respond to verifiable requests and will inform you of any limitations to deletion that result from legal or regulatory record-keeping obligations.

Information Sharing and Third Parties

We share personal data with payment processors, identity verification providers, fraud prevention services, and other service partners who process data on our behalf. We may also disclose information where required by law or to protect safety and legal rights. We require third parties to handle data in accordance with confidentiality and security standards.

Privacy Policy Updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated via the account or by email. For questions or requests regarding privacy, contact [email protected].