User Privacy Policy

At GoGo we take your privacy seriously. This page explains what personal and technical information we collect, how we use it to operate your account and process payments, and the steps we take to keep your data secure. We aim to be clear about your choices and the rights you have regarding your information when you use our services in Canada.

Types of data we collect

We collect a range of information needed to provide and maintain your account, process transactions, and meet compliance requirements.

Personal data

This includes name, date of birth, contact details (email and phone), address, government ID when required for verification, and payment details you provide for deposits or withdrawals.

Technical data

We collect device and browser information, IP address, operating system, device identifiers, and connection data to help secure accounts and optimise the site for mobile and desktop use.

Transactional and activity data

We record deposits, withdrawals, bet and play history, bonus usage, session times, and recent wins or losses. This information supports account management, responsible gambling tools, and fraud prevention.

How we use your information

We use data to create and manage your account, verify identity and payments, process transactions, provide customer support, and maintain compliance with legal and anti-money-laundering obligations. We also use aggregated, anonymized data for analytics and to improve site performance and features.

Data protection practices

We protect data using standard technical and organisational measures such as TLS encryption for data in transit, access controls, and secure storage practices. Access to your personal information is limited to employees and third-party providers with a business need to know. Where third parties process data on our behalf, we require contractual safeguards to protect your information.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, serve relevant content, and analyse usage patterns. You can manage cookie settings through your browser or the cookie control available on our site. Third-party analytics and advertising partners may place cookies subject to their own policies.

User rights

Canadian users can request access to the personal information we hold about them, ask for corrections, or request deletion where applicable. Requests will be handled in line with applicable privacy laws. We may need to retain certain records for legal or regulatory reasons even after an account is closed.

Access, correction and deletion

To access, update or request deletion of your data, contact our support team. We will verify your identity before processing requests to protect your account. Some information may be retained for fraud prevention, accounting, or regulatory compliance.

Information sharing and third parties

We share information with payment processors, identity verification services, regulatory authorities when required, and other trusted vendors that support site operations. We do not sell your personal data. All third parties we work with are required to keep your information secure.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. For questions or requests, contact [email protected].