General Terms and Conditions

These Terms and Conditions explain the rules that apply when you use GoGo. They set out the relationship between us and our users, and describe your responsibilities, eligible use of the platform, and how account activity, payments and promotions are handled. By registering or otherwise using the site you agree to these terms, and to any additional terms that apply to specific services.

Account responsibilities

You must provide accurate personal information and keep your account details up to date. Accounts are personal and limited to one per person. You must not share, sell or transfer your account. We may require identity and address verification and ask for further documents to comply with anti-money laundering and fraud-prevention checks. If we request verification, withdrawals may be delayed until verification is complete. We reserve the right to restrict, suspend or close accounts where we suspect fraudulent activity, multiple accounts, or a breach of these Terms.

Security and access

You are responsible for keeping your login details secure. Notify us promptly if you suspect unauthorized access. We may enforce session controls, biometric options or other security measures for access to the account.

Eligibility requirements

To use GoGo you must meet the minimum legal age in your province or territory and be located in a jurisdiction where our services are permitted. You must not use a VPN or other method to misrepresent your location. We may perform checks to confirm your eligibility and may refuse or cancel registrations that do not meet our requirements.

Acceptable platform use

Use the site in a lawful and fair manner. Prohibited conduct includes fraud, collusion, bonus abuse, use of bots or automated play, and any action intended to manipulate games or promotions. Attempting chargebacks, providing misleading information, or using the platform to launder funds will result in account action and may be reported to relevant authorities.

General bonus and promotion rules

All promotions are subject to specific promotional terms. Bonus offers may include eligibility criteria, wagering requirements, game contribution rules, max-bet limits and expiry dates. Only one welcome offer is permitted per person, household or address unless otherwise stated. We may alter, suspend or withdraw promotions if abusive or if required by law. Any bonus abuse may result in forfeiture of bonus funds and closure of the account.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players. Deposits will normally be available immediately, while withdrawals are subject to verification and processing checks. We may set minimum and maximum limits and apply holds pending KYC or source-of-funds checks. We do not accept funds from third parties. Where further documentation is required, you must provide it to progress a withdrawal.

Dispute resolution

If you have a complaint, contact our support team so we can attempt an internal resolution. If a dispute cannot be resolved informally, we will follow the dispute process described in our Help Centre and apply the law governing these Terms. In some cases, disputes may be referred to independent dispute resolution where available and appropriate.

Updates to terms and conditions

We may amend these Terms from time to time. Material changes will be communicated by site notice or email where possible. Continued use of GoGo after changes are posted constitutes acceptance of the updated Terms. If you do not accept a change you should stop using the service and close your account.