Responsible Gambling Policy

At GoGo we take responsible gambling seriously. We want play to stay fun and safe, so we provide practical tools, clear guidance and support options to help you keep control. This page explains our player‑protection principles and the actions you can take if gambling stops being enjoyable.

Player protection principles

We aim to protect players through transparency, controls and timely support. We monitor accounts for signs of risky play, apply safeguards where needed and require age and identity checks to prevent underage access. Our approach is centred on prevention, early intervention and easy access to help.

Activity-control tools

You can manage how you play using the tools in your account. Controls are designed to be easy to set up and to adjust as your needs change.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much money can be added to your account. You choose amounts that suit your budget and may reduce or remove limits at any time; increases may be subject to a short processing period for security reasons.

Loss limits and wager limits

Loss limits and wager limits let you cap total losses or the size of bets over a set period. These controls work alongside deposit limits to give you tighter control of spending and play patterns.

Time limits and reality checks

Use session timers or reality-check reminders to receive alerts about time spent playing. You can set automatic breaks or a time-out for a short cooling-off period, from 24 hours up to several weeks.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a chosen period. Options typically include several months, 1 year or indefinite exclusion. While excluded, marketing is paused and the account cannot be used for play. Contact our support team if you need help setting up self-exclusion.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, neglecting work or family, or hiding play activity. Sudden changes in betting patterns, increased deposit frequency or sleeplessness related to play are also indicators that support may be needed.

Practical tips to stay in control

Set firm deposit and time limits, take regular breaks, avoid gambling when stressed or under the influence, and keep separate budgets for entertainment. Share your limits with a trusted friend or family member and consider setting strict loss thresholds you will not exceed.

Professional help and support organisations

If gambling is causing harm, seek professional help. Resources include Gamblers Anonymous, Gambling Therapy and provincial support services such as ConnexOntario. For immediate assistance, contact local health services or provincial helplines to find counselling and treatment options.