Responsible Gambling Policy

We’re committed to safer gambling and to keeping play safe and controlled for everyone at GoGo. Responsible gambling is part of how we operate: we offer tools to manage your activity, clear information about limits, and support if you or someone you know needs help. Our goal is to make it straightforward to stay in control.

Player protection principles

We believe players should be able to enjoy gaming without harm. That means clear controls, easy access to account tools, timely support and privacy for anyone who chooses to use our safer-gambling options. We monitor accounts for signs of risk and may reach out if we see behaviour that suggests a player is at risk.

Activity-control tools

You can find safer-gambling tools in your account settings and on our Responsible Gambling page. These tools are available to help you limit spending, restrict play and take breaks. If you need assistance setting any control, contact our support team through the Help section and we’ll guide you.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are intended to help you stick to a budget and can be adjusted in your account. We may require a short review for increases to ensure they’re applied responsibly.

Loss limits

Loss limits let you cap net losses over a chosen period. Use these limits to reduce risk and prevent short-term losses from escalating. Loss limits work alongside deposit limits to give you tighter control over your play.

Time limits and account breaks

Take a short break with a time-out option, typically from 24 hours up to 30 days. For longer-term safety, self-exclusion can be set for 6 months, 1 year or indefinitely. During a self-exclusion period your account will be closed for play and promotional contact will be stopped.

Recognizing signs of problematic behaviour

Look out for warning signs such as spending more than intended, chasing losses, borrowing money to gamble, gambling affecting work or relationships, or neglecting daily responsibilities. If you notice these signs in yourself or someone else, consider using our tools or seeking external support.

Practical tips for staying in control

Keep gaming within a budget, set and use deposit limits, schedule regular account breaks, avoid gambling when stressed or impaired, and track time spent with reality checks. Share account access with a trusted person if you need extra oversight.

Professional help and support organisations

If you need help beyond our tools, contact organisations such as Gamblers Anonymous and Gambling Therapy, or provincial services like ConnexOntario. These organisations offer confidential support and counselling. If you’re unsure where to turn, reach out to local health services or your provincial helpline for guidance.